Refund policy
Refund Policy
At Kerablend, customer satisfaction is our priority. We offer a straightforward refund policy to ensure your peace of mind when shopping with us.
30-Day Refund Window
You have 30 days from the date of purchase to request a refund or exchange. Items must be in their original, unused condition with all packaging and documentation intact.
How to Request a Refund
To initiate a refund, please contact our support team at supportkerablend@gmail.com with your order number and reason for the refund. We will provide you with return instructions and a prepaid shipping label when applicable.
Processing Time
Once we receive and inspect your returned item, refunds are processed within 7-10 business days. The refund will be issued to your original payment method.
Return Conditions
Items eligible for refund must be:
- Unused and in original condition
- In original packaging with all tags and documentation
- Returned within 30 days of purchase
Refund Exceptions
The following items are not eligible for refunds:
- Items damaged due to customer misuse
- Items used or opened (unless defective)
- Items returned after 30 days
- Final sale or clearance items (if marked at checkout)
- Custom or personalized products
Damaged or Defective Items
If you receive a damaged or defective item, please contact us at supportkerablend@gmail.com within 7 days with photos. We will replace the item at no cost or issue a full refund.
Questions?
Contact our support team at supportkerablend@gmail.com. We respond within 24-48 hours.